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Warranty & Refunds Policy


Analysers have a 12 month warranty. Consumables, Reagents & Spare Parts are covered if defective or damaged if Siemens is notified within 4 business days of delivery.  For full details refer to Conditions of Supply of Product for Professional Use (Healthcare)


Cancellation/ Order Discrepancies/ Damaged Products

Change of Mind

We do not offer change of mind refunds or returns.

Order Cancellation

Please ensure that you check your order carefully as orders cannot be cancelled after payment has been processed.

Order Discrepancies/ Damaged Products

If there are any order discrepancies or products arrive damaged you must notify us within 4 business days from receipt of such products by contacting us via the Contact Us section of our website.